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Derek Arden Author of Win Win
11 Steps to Success from Win Win
The 11 secrets of successful negotiating, sales and influencing.
- Preparation
- Impressions
- Questioning
- Listening
- Using the hidden brain skills
- Reading body language
- Spotting the lies
- The strategy of tactics
- 6 areas of influence
- Haggling
- Managing conflict
- AND this bonus secret